As far as this particular patron, I have had her express great displeasure in the past, when she did not feel responsibility for her actions. It was quite a while back, when she returned a boat load of items late, and she got really huffy about it. It was just after I started on at the circulation desk, so I don't remember much about the particulars. My recollection is that she demanded she not be charged, because she had to go to a funeral. Seems like we just let it be, and she eventually paid up.
Anyhow, seems like we will just have to be vigilant for a while like Joan said. As a sometimes possessor of bad moods, they do pass after a while. It is hard to know where someone is coming from. DCF
Tuesday, July 20, 2010
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