Tech Update - Unintentional change to Linkcat software

This information does not seem to be on any of the blogs, so I copied and pasted from the email that was sent around.


When we upgraded the LINKcat software, the position of the "Cancel request" and the "Change Status" buttons on the Hold Requests page were
switched. I was unable to change them back to their original positions.
Because the positions of the buttons were switched, it's possible that
some patrons may accidentally cancel their holds when they meant to
change the status of their holds. If this happens, you may shuffle the
holds queue to place the patron back in his/her original spot. Here is
the recommended procedure for shuffling the holds queue:

1. Shuffle hold queue if there's a valid reason for doing so
2. Place a "special note" in patron's PURF explaining the circumstances
3. Delete the special note and retain in PURF history OR you can retain
in current PURF if you remember to eventually delete it

If you have questions about the procedure for shuffling the holds queue,
please contact Heidi at 608-261-9109.

Amy