Problems with RHSA

We got this in an email notice from SCLS. FYI Everybody.

Have you noticed an slight increase in the number of items you find
missing from your hold shelf? Or canceled items on the hold shelf that
are listed in the main part of the RHSA, not in the staff section? It's
because patrons are now able to cancel their holds on items that are
already on the hold shelf. (Sorry, we had nothing to do with it.) Back
when we upgraded to Telecirc II, we discovered that patrons were able to
do this using Telecirc but at that point Dynix called it a bug. Now we
find out that this functionality was deliberately written into the
latest version of our PAC software as a feature ... and we can't turn it
off.


Yesterday at noon a patron canceled his hold on Twilight (DVD), which
was on the hold shelf waiting for pickup. The cancellation "notice" went
to the RHSA and an "Item being Held" block appeared on the record of
the next patron at the same pickup location. But you don't know about
this because you already ran the RHSA this morning and won't run it
again until tomorrow morning. In the meantime, the next patron waiting
for the DVD is planning on coming into the library after work to pickup
the DVD. And you don't know that you should pull the canceled DVD for
the previous patron and flag it for the new patron's hold. What can you do?


If you find this happening frequently at your library, you could choose
to run your RHSA during another part of the day. If you have a patron
come in and you can't find his hold on the hold shelf, run your RHSA to
your screen and check for the item. You can choose to sort the report
by last patron to help you search for the item.