Incidents that need attention.

All staff - when assigning PSATS to new card holder's records please be very careful to make sure you have used the correct taxing district for each new library card.

While working the desk and doing the annual report I found the following unintended errors
but these unintended errors costs us dollars so I need to emphasize the importance of being very careful about this step when issuing cards.

A patron's record had their address as 2646 Olia Rd. but the record indicated their P-Stat to be
Jefferson Co. WI No-Library. Please remember for it to be a Jefferson County P-Stat the address should or would start with a "W". Since no "W" was in or at the start of the address further talking with the customer may have helped in determining where they vote which is, also, information that helps determine where they reside. But given who this was I can't imagine they didn't know that they live in Christiana Township, Dane County and should have completed this on the form.

Then when I was doing the annual report we had 306 check-outs to Green County. I thought this to be peculiar so further invesgation found that two different patrons had in their P-Stat
the # 209 corresponding info. G-Jeff-T-Jefferson, Town. Translated that is #209- Green County, Jefferson Township. They both should have had #265 O-MWFLS-JC - Jefferson City (Jeff). When translated is O-Mid-West Federated Library System-City of Jefferson (Jefferson County).

I know it can be confusing but the main codes and numbers we use are posted by the computer and if the patron has no clue (which does happen because they think they reside in Cambridge just because their address is Cambridge) please always ask. If by asking someone or you are here by yourself just use #502 X-UND which translated means "undetermined" plus save their form until someone is around that can answer the question correctly. Thanks - JB